Frequently Asked Questions:
What is Palomarin Decor?
Palomarin Decor is a handmade art print business with a sustainable mission based in the San Francisco Bay area. It's the fruition of two longtime friends: Sam, the business mind from the Bay Area, and Ralph the artist from the island of Guam. Sam and Ralph first met in school, lived together for years, and decided to take their bond into a venture based in mutual passions: art and conservation. Read more about Palomarin Decor here.
When will I receive my print?
All orders ship within 1-2 business days from when you place your order. We aim to be as quick as possible without rushing the quality of your print. We make everything by hand ourselves, but are still faster than the other websites :). Shipping times vary depending on where you're located, but the maximum shipping time we've experienced is 5 business days when shipping to the East Coast. On the West Coast, your print generally arrives within 1-2 business days after shipping. For a more in-depth explanation, please see our shipping policy here.
What is your return policy?
We always say, if you're not happy then we're not happy. We mean it. We offer a 90-day happiness guarantee or your money back. To read more about our return policy, click here.
How are the prints made?
All prints are printed to order. An order comes in, we process each print using top-tier printers, ink, paper, and techniques. All prints are made by hand in our small-footprint, solar-powered facility in California. Everything about Palomarin is done in house, we DO NOT use a third party printing company. Our goal is to maintain the quality in our prints, ensure our environmental standards are met (preferably surpassed), and get our prints in your hands as quickly as possible. Read more about our operation here.
How do I know my payment will be secure?
We offer a number of secure payment methods in checkout. You can pay through PayPal, Apple Pay, Google Pay, Shop Pay or directly through our encrypted Shopify payment processing.
How do I get in touch with someone if my question isn't answered here?
We'd love to hear from you. Reach out to us by eMail at email@example.com or at our Contact page.